FAQ’s

Stainless Steel Stock

Q. What sizes and grades do you have in stock?

We have hundreds of sizes in each grade, and the stock situation is changing daily so it is best to call sales to get an up to the minute picture on what we have in stock.  Just quote the grade, diameter and length you require.  Call 01226 766766.

Customer Account Set Up

Q. How do I set an account up?

A. We can set you up a proforma account straight away, you just need to fill in this Customer Account Set Up form. If however you would like a credit account, it may take a little longer, as we will need to check both 2 credit references and to do an external credit check on your company. Once this is done, we will happily move your account from a proforma to a credit account and will let you know your credit limit and terms.

Click here to open an account with us.

Certifications

Q. I need certain certifications either for my own assurance or to pass on to my customer. What certifications do you have?

We have the following certifications – all downloadable from our website –just click here

If you need any other specific certifications, please enquire within the Sales Department.

  • ISO 9001:2015
  • Conflict Materials Verification Disclaimer
  • REACH compliance – an EU regulation concerning the Registration, Evaluation, Authorisation & restriction of Chemicals.
  • ROHS compliance – Restriction of Hazardous Substances found in electrical and electronic products.

Delivery / Carriage

Q. When will my delivery be ready?

Your order acknowledgement will have on it an expected despatch date. The actual date that your steel arrives with you however will depend on the speed of the delivery service that you have selected.

Q. My delivery is late, when can I expect it?

If you think your delivery is late, please contact us and we will check your order status for you.  Please either phone 01226 766766 or email despatch@birdstst.com

Q. Can you organise delivery for me or do I have to arrange delivery myself?

If your goods are going within the UK, we can happily arrange transport for you with our retained carrier C and D Transport.  Alternatively, you can arrange for your carrier to collect.  Please be aware however that the postcode to use if your carrier is using SatNav is S36 6HH.

Q. How much will carriage be?

The carriage charge, if we are delivering for you, is usually itemised separately on your quotation.  If for some reason it isn’t (for example if we are despatching several orders together and we need to wait for a final consignment weight to be calculated), then we can give you a guideline estimate to be confirmed at the time of despatch.  The carriage amount will depend on total weight, your postcode and the service you require – standard or overnight.  For an estimate please phone 01226 766766 and ask for Paula, or email Paula@birdstst.com